Ledger.com/start Troubleshooting – Quick Solutions

Experience issues during Ledger.com/start setup? This troubleshooting guide addresses the most common problems and provides solutions to get your wallet running smoothly.

Device Not Recognized by Ledger.com/start

Problem: Your Ledger device isn't detected after connecting via USB.

Solution:

• Try a different USB cable (the one provided with your Ledger device)
• Connect directly to your computer (avoid USB hubs)
• Restart Ledger Live and reconnect your device
• Check if your device needs a firmware update before accessing Ledger.com/start

Can't Download Ledger Live from Ledger.com/start

Problem: Download links at Ledger.com/start aren't working.

Solution:

• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Safari)
• Disable any VPN or proxy temporarily
• Check your internet connection
• Ensure your firewall isn't blocking the download

PIN Code Issues During Ledger.com/start Setup

Problem: Forgotten PIN or incorrect PIN entry.

Solution:

• You have 3 attempts to enter the correct PIN
• After 3 failed attempts, your device will reset
• If this happens, restart from Ledger.com/start
• Choose a PIN you can remember or use a secure password manager

Connection Dropped During Ledger.com/start Setup

Problem: USB connection interrupted during the setup process.

Solution:

• Reconnect your Ledger device immediately
• Ledger.com/start will detect the reconnection
• Continue from where you left off
• The setup process can be resumed without losing progress

Recovery Phrase Not Displaying Correctly

Problem: Words on recovery sheet don't match what Ledger.com/start shows.

Solution:

• Write down all 24 words carefully during setup
• Compare each word letter-by-letter
• Contact Ledger support if there's a discrepancy
• Never proceed if words don't match

Ledger.com/start Shows Security Warning

Problem: Browser shows a security certificate warning.

Solution:

• This is unusual for Ledger.com/start (legitimate site uses trusted SSL)
• Do NOT proceed if the warning persists
• Clear your browser cache and restart
• Contact Ledger support to verify the issue

Still Having Issues with Ledger.com/start?

If none of these solutions work, visit the official Ledger support portal or contact their customer service team. Always verify you're on the legitimate Ledger.com/start website before proceeding.